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The player from Germany is experiencing difficulties withdrawing his winnings due to incomplete bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.
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The player from copyright had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino.
The player from Japan had made winnings of $680 but before he could withdraw, his account had become inaccessible. Despite inquiries, the casino had not initially provided a reason or estimate for resolving the issue. After the player had contacted our complaints team and provided the necessary information, we had engaged with the casino on his behalf.
The Complaints Team had engaged in a detailed dialogue with the player and the casino to understand the situation. After several rounds of communication and follow-ups, the casino had agreed to refund the player's deposit. Despite initial delays, the player eventually received her refund.
The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.
Despite having provided several approved documents, the player had struggled to obtain the specific document requested by the casino. After our intervention, the player's account had been successfully verified by the casino.
paid in for the 6th time today. again only empty spins. 3 free spins with actually zero win. Play n Go does not work in Austria.
The game itself is fun and перейти на сайт the RTP is okay. However, the payout is a struggle. Completely unnecessary data and documents are requested, the support only sends bot answers. Although the necessary data has been submitted, these are repeatedly rejected. Delay strategy at its finest.
Sorry to hear about this situation. Can you pls send us an email to [email protected] with the subject "CasinoGuru Review"? Try to tell us more details and your account email.
Не забудьте по прошествии времени зайти в настройки равным образом переродить этот временный пароль перманентно постоянный.
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Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.